Prisoners’ Legal Services

Office Information

Name: Prisoners’ Legal Services
Address: 10 Winthrop Square, Boston, MA - 02110
Phone: (617) 482-2773
Fax: (617) 451-6383

Service Information

Prisoners Legal Services is a not-for-profit legal services corporation, founded in 1972, that provides civil legal assistance to people who are incarcerated in Massachusetts state prisons and in the county jails and houses of correction. We engage in administrative advocacy, litigation, and public education on behalf of prisoners and their families. And, we keep tabs on the policies and practices affecting the over 25,000 individuals imprisoned in Massachusetts.


We accept calls from Massachusetts prisoners and their family members on Monday afternoons from 1:00 to 4:00 P.M. (800) 882-1413 is a free line for non-prisoners anywhere in Massachusetts. Prisoners in county facilities should call collect on (617) 482-4124. Prisoners in DOC facilities can call on a speed-dial number, *9004#, which is pre-authorized on all state prisoner PIN cards.


Mission Statement: Prisoners’ Legal Services promotes the safe, humane and lawful treatment of Massachusetts prisoners through civil rights litigation, administrative advocacy, client counseling, and outreach to policy makers and the public.

Frequently Asked Questions about Legal Aid

  • What is legal aid?

Legal aid is free or low-cost legal assistance for people who cannot afford to hire a lawyer. Legal aid organizations provide a variety of legal services, including advice, representation, and advocacy, to help low-income people resolve their civil legal problems.

  • Who is eligible for legal aid?

Eligibility for legal aid varies depending on the organization. Generally, legal aid organizations serve people with incomes below a certain level, as determined by the federal poverty guidelines. Some legal aid organizations also have additional eligibility criteria, such as citizenship status or immigration status.

  • What kind of cases does legal aid handle?

Legal aid organizations handle a wide range of civil legal problems, including:

  1. * Housing
  2. * Education
  3. * Employment
  4. * Family law
  5. * Immigration
  6. * Public benefits
  7. * Consumer law
  8. * Health care
  9. * Disability rights
  • How do I get legal aid?

To get legal aid, you can contact your local legal aid organization or a state or national legal aid hotline. Legal aid organizations typically have intake interviews to determine eligibility and assess the need for legal assistance.

  • Is legal aid free?

Legal aid is generally free for eligible clients. However, some legal aid organizations may charge for certain services, such as filing fees or expert witness fees.

  • What if I don’t qualify for legal aid?

If you do not qualify for legal aid, there are other options available to you, such as pro bono lawyers or legal self-help resources. Pro bono lawyers are lawyers who volunteer their time to provide free legal services to low-income people. Legal self-help resources can provide you with information and tools to help you represent yourself in court.

Here are some additional frequently asked questions about legal aid:

  • What is the difference between legal aid and a public defender?

Legal aid organizations provide free or low-cost legal assistance to people with civil legal problems. Public defenders provide free legal assistance to people who are accused of crimes.

  • Can I get legal aid for a criminal case?

No, legal aid organizations do not provide legal assistance for criminal cases. Criminal cases are handled by public defenders.

  • How can I find a legal aid organization near me?

You can find a legal aid organization near you by visiting the website of the Legal Services Corporation (LSC), the national organization that funds legal aid programs. The LSC website has a directory of legal aid organizations by state and county.